Redlands House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds41
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions
- Last inspected2019-03-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding their relatives settled and content here, with staff who take time to understand what each person needs. The homely feel and different sitting areas give residents choices about where to spend their time, while the accessible garden provides fresh air and a change of scene.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership55
- Resident happiness55
What inspectors found
Inspected 2019-03-22
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2024 assessment. This domain typically covers care planning, dementia training, GP and healthcare access, nutrition, and the use of evidence-based approaches. No specific findings, examples, or detail from the 2025 report were available in the text provided. The home lists dementia as a specialism alongside care for older adults and people with mental health conditions.Is this home caring?
The Caring domain was rated Good at the November 2024 assessment. This domain covers staff warmth, dignity, respect, and how well the home supports residents' independence and individual identity. No specific inspector observations, resident comments, or relative feedback from the 2025 report were available in the text provided for this analysis.Is the home responsive?
The Responsive domain was rated Good at the November 2024 assessment. This domain covers whether the home tailors care to individual needs, provides meaningful activities, responds to complaints, and plans for end of life. No specific detail about the activities programme, individual engagement, or complaint handling was available in the inspection text provided.Is the home well-led?
The Well-led domain was rated Good at the November 2024 assessment. The registered manager is Mrs Laura Jane Ward and the nominated individual is Ms Frances Smart. No specific findings about management visibility, staff culture, governance processes, or how the home handles complaints and incidents were available in the inspection text provided. The home transitioned from a Requires Improvement overall rating in 2019 to all-Good in 2024, which suggests leadership has driven meaningful improvement over that period.
Source: CQC inspection report →
What the evidence base says
The home cares for people over 65 with dementia and mental health conditions. Staff work to help residents participate in daily life at whatever level suits them. The team understands that dementia affects everyone differently. They focus on finding ways for each resident to stay involved, from gentle activities in the home to supported trips out when possible. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The overall rating of Requires Improvement reflects the 2019 inspection record held on the official register. However, a newer assessment completed in November 2024 and published in February 2025 rated all five domains Good. Because the detailed 2025 report text was not available for analysis, scores are conservative and reflect the positive domain ratings without specific supporting evidence.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families describe finding their relatives settled and content here, with staff who take time to understand what each person needs. The homely feel and different sitting areas give residents choices about where to spend their time, while the accessible garden provides fresh air and a change of scene.
What inspectors have recorded
Staff are described as caring and friendly, with a willingness to support residents in staying active — whether that's helping with mobility or arranging outings. While one family did experience concerns about fall prevention, the overall picture is of attentive staff who work to maintain residents' independence.
How it sits against good practice
The peaceful East Norwich location does mean planning ahead for visits, but many families find the quieter setting helps their relatives feel more settled.
Worth a visit
Redlands House on Reepham Road in Norwich is registered to care for up to 41 people, including older adults, people with dementia, and people with mental health conditions. The home holds an overall rating of Requires Improvement based on a 2019 inspection, but this is significantly out of date. A fresh assessment took place in November 2024, with the report published in February 2025, and it rated all five domains, Safe, Effective, Caring, Responsive, and Well-led, as Good. That is a meaningful and positive shift, though the full detail of what inspectors actually observed, the quotes, the specific findings, the staffing numbers, was not available in the text provided for this analysis. Because the 2025 report text was not provided in full, this Family View cannot tell you exactly what inspectors saw, what residents said, or what specific concerns (if any) remain. The Good ratings across all domains are encouraging, but you should read the full published report before making any decision. On a visit, ask the manager to walk you through what changed since 2019, who the permanent staff on the dementia unit are, how many carers are on overnight, and whether you can speak to a family whose parent already lives there. Those conversations will tell you more than any rating alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Redlands House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Redlands House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Personal care that helps residents stay active and involved
Redlands House – Expert Care in Norwich
When someone you love needs dementia care, you want them to keep doing the things that matter to them. Redlands House in East Norwich focuses on helping residents stay connected to daily life, whether that's joining in activities, spending time in the garden, or heading out for trips with staff support. The small, homely setting creates an intimate atmosphere where staff get to know each resident as an individual.
Who they care for
The home cares for people over 65 with dementia and mental health conditions. Staff work to help residents participate in daily life at whatever level suits them.
The team understands that dementia affects everyone differently. They focus on finding ways for each resident to stay involved, from gentle activities in the home to supported trips out when possible.
“The peaceful East Norwich location does mean planning ahead for visits, but many families find the quieter setting helps their relatives feel more settled.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The overall rating of Requires Improvement reflects the 2019 inspection record held on the official register. However, a newer assessment completed in November 2024 and published in February 2025 rated all five domains Good. Because the detailed 2025 report text was not available for analysis, scores are conservative and reflect the positive domain ratings without specific supporting evidence.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families describe finding their relatives settled and content here, with staff who take time to understand what each person needs. The homely feel and different sitting areas give residents choices about where to spend their time, while the accessible garden provides fresh air and a change of scene.
What inspectors have recorded
Staff are described as caring and friendly, with a willingness to support residents in staying active — whether that's helping with mobility or arranging outings. While one family did experience concerns about fall prevention, the overall picture is of attentive staff who work to maintain residents' independence.
How it sits against good practice
The peaceful East Norwich location does mean planning ahead for visits, but many families find the quieter setting helps their relatives feel more settled.
Worth a visit
Redlands House on Reepham Road in Norwich is registered to care for up to 41 people, including older adults, people with dementia, and people with mental health conditions. The home holds an overall rating of Requires Improvement based on a 2019 inspection, but this is significantly out of date. A fresh assessment took place in November 2024, with the report published in February 2025, and it rated all five domains, Safe, Effective, Caring, Responsive, and Well-led, as Good. That is a meaningful and positive shift, though the full detail of what inspectors actually observed, the quotes, the specific findings, the staffing numbers, was not available in the text provided for this analysis. Because the 2025 report text was not provided in full, this Family View cannot tell you exactly what inspectors saw, what residents said, or what specific concerns (if any) remain. The Good ratings across all domains are encouraging, but you should read the full published report before making any decision. On a visit, ask the manager to walk you through what changed since 2019, who the permanent staff on the dementia unit are, how many carers are on overnight, and whether you can speak to a family whose parent already lives there. Those conversations will tell you more than any rating alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Redlands House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Redlands House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Personal care that helps residents stay active and involved
Redlands House – Expert Care in Norwich
When someone you love needs dementia care, you want them to keep doing the things that matter to them. Redlands House in East Norwich focuses on helping residents stay connected to daily life, whether that's joining in activities, spending time in the garden, or heading out for trips with staff support. The small, homely setting creates an intimate atmosphere where staff get to know each resident as an individual.
Who they care for
The home cares for people over 65 with dementia and mental health conditions. Staff work to help residents participate in daily life at whatever level suits them.
The team understands that dementia affects everyone differently. They focus on finding ways for each resident to stay involved, from gentle activities in the home to supported trips out when possible.
Management & ethos
Staff are described as caring and friendly, with a willingness to support residents in staying active — whether that's helping with mobility or arranging outings. While one family did experience concerns about fall prevention, the overall picture is of attentive staff who work to maintain residents' independence.
The home & environment
The intimate size means facilities are on a domestic scale rather than institutional, which many find reassuring. There's good access to outdoor spaces, and the various sitting rooms offer quiet spots for visits or busier areas for socialising.
“The peaceful East Norwich location does mean planning ahead for visits, but many families find the quieter setting helps their relatives feel more settled.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
